Email Set Up- Frequently Asked Questions

1. When and how do I get my Email account provided by Cumulus9? ANSWER>>

2. How do I set up Outlook Express to access my Cumulus9 Email? ANSWER>>

3. How do I set up Microsoft Outlook to access my Cumulus9 Email? ANSWER>>

4. Can I set up more than one Email account with Cumulus9? ANSWER>>

5. I have my own domain name (www.MyDomain.com), can you set up the Email account MyName@MyDomain.com? ANSWER>>

6. Are there any restrictions on the number of mail recipients when sending with Cumulus9 Email? ANSWER>>

7. Are there any restrictions on the file size of attachments when sending Cumulus9 Email? ANSWER>>

1. When and how do I get my Email account provided by Cumulus9?

As soon as you start paying for your website - you will be able to set up your Email account. It will be in the form: yourname@ywamconnect.com, or yourname@nnym.net etc - depending on which network your site is on.

When you have filled in your card details in "Site Sign Up" to pay for your site - you will see an "Email" link appear in the top right hand corner of your Toolbox beside "Switch Sites".

Click the "Email" link - and you will come to an Email Set Up screen -- where you can create your YWAMConnect.com Email address.

After you have done this you will be able to access web based Email through your Toolbox by clicking the "Email" link.

The Email address is free with your website once you start paying.

Any questions - please contact customerservice@cumulus9.com

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2. How do I set up Outlook Express to access my Cumulus9 Email?

1. Open Outlook Express

2. Click Tools Menu

3. Click Accounts

4. The "Internet Accounts" window opens... Click the "Mail" tab at the top

5. Click the "Add" button and select "Mail"

6. The Internet Connection Wizard will open.

7. Your Name Page --- Enter your full name then hit "Next"

8. Internet Email Address Page --- Enter your new Cumulus9 Email address then hit "Next"
(The Email address that you set up by clicking the "Email" link in the top right of your Site Toolbox screen) (e.g. yourname@ywamconnect.com)

9. E-mail Server Names Page --- Enter the following information then hit "Next"

"My incoming mail server is a [POP3] server" (make sure you select POP3 from the drop down list).

"Incoming mail (POP3, IMAP or HTTP) server:"
mail.cumulus9.net

"Outgoing mail (SMTP) server:"
Enter your ISP's Outgoing SMTP server -- it is better to use your own ISP for sending Email. If you don't have an SMTP server from an ISP you can use, just enter "mail.cumulus9.net" again for Outgoing mail.

10. Internet Mail Logon page. Enter the following information - then hit "Next"

"Account Name:" Your full Cumulus9 Email address (e.g. yourname@ywamconnect.com)

"Password:" The password you created to access your Cumulus9 E-mail when you first clicked the E-mail link in the top right corner of your admin login screen.

UNCHECK the "Log on using Secure Password Authentication (SPA)" --- you don't want this checked.

11. Congratulations Page -- click the "Finish" button.

12. Now you will see your new Email account showing in the "Internet Accounts" window. Make sure it is set as the "Default" -- by selecting it and clicking the "Set as Default" button.

13. Finally hit the "Close" button in the "Internet Accounts" window.

Now when you hit send and receive you should be able to access your Cumulus9 Email account.

If you have any problems with this, please contact customerservice@cumulus9.com

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3. How do I set up Microsoft Outlook to access my Cumulus9 Email?

1) Open Outlook

2) Click Tools

3) Click Services

4) Click "Add" button in the services window

5) Select "Internet Email" and click "OK"

6) Mail account properties window loads --- Under General tab -- call the account "Cumulus9 Email"

7) Still in General Tab --- Enter your information for:

Name
Organization
Email Address -- this should be your Cumulus9 Email address
Reply Address -- this should be your Cumulus9 Email address

8) Click "Servers Tab" and enter the following information:

"Incoming mail (POP3, IMAP or HTTP) server:"
mail.cumulus9.net

"Outgoing mail (SMTP) server:"
Enter your ISP's Outgoing SMTP server -- it is better to use your own ISP for sending Email. If you don't have an SMTP server from an ISP you can use, just enter "mail.cumulus9.net" again for Outgoing mail.

Account Name -- your full Cumulus9 Email address
Password -- your password for your Cumulus9 Email address

Check "Remember Password"

UNCHECK "Log on using secure password authentication"

CHECK "My server requires authentication"

9) Click "Connection" Tab

Select whichever type of connection you are using to browse the internet

10) Click "Advanced" tab --- Don't change anything - leave the default settings as they are, and it should work correctly

11) Click "Apply" and then click "OK"

12) Now in the Services window click "OK"

Now when you hit "send and receive" in outlook --- you should be able to access your Cumulus9 Email address.

Try it and give it a test... see if you can send and receive correctly.

If you're having any problems -- just contact customerservice@cumulus9.com

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4. Can I set up more than one Email account with Cumulus9?

Yes. If you want more than one Email account, we charge $12 per year, per Email account.

We have to set these accounts up for you manually, so please contact us with the following information:
- The Email address that you want
- Your phone number and a good time to contact you
- Your name
- Your Cumulus9 website URL

If you are a YWAM Connect site ower, there is a special discount where you can get your second Email address for free. But if you want more than 2 Email accounts then we charge $12 per year, per Email account.

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5. I have my own domain name (www.MyDomain.com), can you set up the Email account MyName@MyDomain.com?

Yes. If we are your domain host, and we've attached your domain to your Cumulus9 website, we are happy to set up a personalized Email account for you in the form: "yourname@yourdomain.com".

Because we have to manually set this up for you, we charge a fee for this service of $12 per year, per Email account.

We have set this Email account up for you manually, so please contact us with the following information:
- The Email address that you want
- Your phone number and a good time to contact you
- Your name
- Your Cumulus9 website URL

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6. Are there any restrictions on the number of mail recipients when sending with Cumulus9 Email?

This depends on the SMTP server that you are using to SEND the Email.

If you are using mail.cumulus9.net as your SMTP server, then you need to keep the number of recipients down to 5 maximum.

If you are using your own ISP's SMTP server (we recommend this), then you may be able to send to more recipients.

If you are sending to a large number of recipients, we STRONGLY recommend you use the "Email Lists" tool in your Website Toolbox.

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7. Are there any restrictions on the file size of attachments when sending Cumulus9 Email?

As with the number of recipients, this depends on the SMTP server that you are using to SEND the Email.

If you are using mail.cumulus9.net as your SMTP server, then you need to keep total size of your attachments down to 5 MBs maximum.

If you are using your own ISP's SMTP server (we recommend this), then you may be able to send larger attachments.

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